RETURNS AND EXCHANGES
Our return and exchange policies are outlined below:
Exchange and Upgrade Policy
Customers may exchange or upgrade jewellery items purchased from OctaDiam FZCO within 30 days of purchase by presenting the original purchase invoice and paying any applicable price difference. Gold jewellery may be exchanged for either gold or diamond jewellery. Diamond jewellery may be exchanged for diamond jewellery only.
Damaged, soiled, customized, or previously worn jewellery may not be accepted for exchange. Items without an original purchase invoice cannot be exchanged. Previously worn jewellery is subject to quality evaluation by OctaDiam FZCO. OctaDiam FZCO reserves the right to determine exchange values based on current market rates, less applicable manufacturing costs.
Risk of loss or damage transfers to the customer upon delivery. Title to all goods remains with OctaDiam FZCO until full payment is received. Customers are responsible for safe custody and insurance of jewellery in their possession.
Quality certificates reflect OctaDiam FZCO's internal appraisal standards and apply only to OctaDiam products accompanied by original invoice or proof of purchase.
WITHIN 30 DAYS OF PURCHASE
GOLD JEWELLERY: May be exchanged for gold jewellery, diamond jewellery, or a gift voucher equal to the invoiced amount.
DIAMOND JEWELLERY: May be exchanged for diamond jewellery or a gift voucher equal to the invoiced amount.
AFTER 30 DAYS AND WITHIN 1 YEAR OF PURCHASE
GOLD JEWELLERY: May be exchanged for gold jewellery, diamond jewellery, or a gift voucher. Exchange value is calculated at prevailing gold prices, less manufacturing costs and stone weight.
DIAMOND JEWELLERY: May be upgraded to new diamond jewellery after deduction of remodeling costs not exceeding 25%* of the original invoiced amount. The value of the newly selected diamond jewellery must exceed the valuation of the original piece.
AFTER 1 YEAR OF PURCHASE
GOLD JEWELLERY: May be exchanged for gold jewellery, diamond jewellery, or a gift voucher. Exchange value is calculated at prevailing gold prices minus 1%*, less manufacturing costs and stone weight.
DIAMOND JEWELLERY: May be upgraded to new diamond jewellery valued according to the market value of material content. The value of the newly selected diamond jewellery must exceed the valuation of the original piece.
IMPORTANT CONDITIONS
- Jewellery exchanged within 30 days must be in original, unused condition with no signs of wear
- Jewellery may only be exchanged once within the 30-day period from the original purchase date
- Exchanges and upgrades require presentation of the original OctaDiam FZCO purchase invoice or proof of purchase
- Verification and valuation for upgrades, exchanges, or refunds may require up to 6 weeks
- Gold jewellery may be exchanged for gold or diamond jewellery
- Diamond jewellery may be upgraded to diamond jewellery only
- Refunds are available within 7 days only if a manufacturing defect is identified that cannot be repaired or replaced*
- Transaction charges incurred by OctaDiam FZCO, including credit card processing fees, will be deducted from approved refunds
*Terms and conditions apply. Please contact OctaDiam FZCO for complete details.